... but your order may take a 1 to 3 days longer to process since warehouse staff are reduced. Stocks are Ok at present with the exception of some spares and non-stock items which need to be ordered from Italian suppliers. Some items normally in stock might have gone out of stock - please use the Contact Us form to ask if you'd like to check before ordering. Please place any critical orders well in advance of need.
Italy has been hit heavily, as you will know, and many suppliers there have big staff shortages through people being off work ill or self-isolating. Some suppliers have closed temporarily until things improve and workers return, and there has also been the two week shutdown of all industry ordered by the Italian Government in early April.
The following major suppliers are Italian: - Arven - Comet - Chierici Tito - Colortap - Faicom - Geoline - GF - Interpump - Lavor - Marco - Metal Micanti - Melegari - MTM Hydro - Marco - Neron - PA - Pratissoli - Rastelli - Sea Land - Soteco (ISSA brand)
Items not in stock can be placed on backorder for these suppliers but we have no idea when backorders will be fulfilled and arrive, because neither do the suppliers at this time.
Almost all orders are sent by courier and this is operating as normal. Any items sent by Royal Mail though will be subject to long delays to all parts of the country due to the increased volume of items being ordered online during the lockdown.
21st April 2020 Update: PA are back in work and operating near-normally, but expect a delay while they cope with the orders backlog from 2 weeks of closure. Interpump are slowly catching up with orders too but expect a bit longer than the normal 4 weeks for spares or special order pumps to arrive.
15th May 2020 Update: stock is arriving again but slower than normal. The warehouse has a backlog of orders due to shortage of people so order processing is taking 4 to 5 days longer at present.
18th May 2020 Update: Courier services and Royal Mail are experiencing heavy traffic and delays in most parts of the country due to increased online buying during the COVID-19 epidemic. Tuffnells (pallet loads) are experiencing particular delays in Wales.
14th July 2020 Update: The warehouse is currently taking 1 to 2 days longer to process orders, otherwise all is functioning normally.
10th December 2020 Update: The warehouse is currently taking 2 to 3 working days longer to process orders, and carriers are taking an extra day or two to deliver due to the Xmas (and Covid) increase in online ordering, otherwise all is functioning normally.
1st January 2021 update: The warehouse is currently taking 2 to 3 working days longer to process orders, and carriers are taking an extra day or two to deliver in some areas due to the increase in online ordering, otherwise all is functioning normally.
1st March 2021 Update: Orders are taking 1-2 days longer to process and the carriers are taking a day or so longer to deliver in some areas, otherwise all is functioning normally.
8th April 2021 Update: Due to the third wave of the virus in Italy - where Interpump is based - there are shortages of several high pressure pumps. There are also shortages of Honda engines and of the B&S 23HP engine, all of which means some models of pressure washer and high pressure pump-based MPU units are unavailable until more stocks arrive. It's difficult to provide a list as the situation of what is and what isn't available is changing daily. If you're interested in a particular washer or pump / pump unit, please ask.
